Frequently asked questions
Questions,
answered.
What is Petbot?
Petbot makes personalised, custom engraved QR pet tags. Each tag pairs a durable physical tag with a private digital profile, so a finder can help reunite you with your pet.
How does the QR pet tag work?
Your pet wears the engraved tag. If they wander off, anyone who finds them can scan the QR code on the tag with any smartphone camera — no app required — to open your pet's profile.
What happens when someone scans the QR code?
The finder is taken to your pet's public profile page, showing your pet's details and a way to reach you. The finder can also choose to share their location with you to help you find your pet faster.
How do I receive the finder's location?
If a finder taps "Share my location" on your pet's profile and allows their browser to share their location, you'll receive an email with a Google Maps link to that location. This depends on the finder actively choosing to share it and granting their browser's location permission — it is not automatic just from the QR being scanned.
What information is displayed on the pet profile?
Your pet's name, breed, a friendly/careful status, and a message for finders, along with a way to contact you. You can optionally choose to also show your address on the profile.
Can I customize the tag?
Yes. The product is personalised specifically for your pet at checkout — for example, with your pet's name — and engraved for your order.
How long does delivery take?
Orders generally take 3–4 business days to prepare and personalise your tag, with final delivery within 10–12 days across India.
Can I cancel my order?
No. Every product is personalised specifically for the customer, so orders cannot be cancelled once placed.
Can I return a personalized tag?
Change-of-mind returns are not accepted, and Petbot does not offer replacements. Refunds are available only for a broken/damaged product on arrival, or a Petbot-side QR/profile link failure.
What happens if my tag arrives damaged?
Contact petbot.inofficial@gmail.com with your order ID and photos or video of the damage. Verified damaged-product claims are eligible for a refund after review.
What if the QR code or profile link doesn't work?
Contact petbot.inofficial@gmail.com with your order ID and a description of the problem. If we confirm the issue is on Petbot's side and it cannot be resolved, your order may qualify for a refund.
What happens if I enter the wrong information at checkout?
Because your tag is engraved exactly as instructed, incorrect information you provide at checkout (like a misspelled name) is not eligible for a refund. Please double-check your details before placing your order.
Do you offer Cash on Delivery (COD)?
No. Petbot currently accepts online, prepaid payment only.
Do you ship across India?
Yes. Petbot ships all over India with free shipping on every order.
Can I edit my pet's profile after ordering?
Profiles cannot be edited by customers after creation. If there's a serious issue with your profile, email petbot.inofficial@gmail.com and we'll help.
Can I delete my pet's profile?
Yes. Email petbot.inofficial@gmail.com with your order details and we'll process the deletion for you.
How can I contact Petbot?
Email petbot.inofficial@gmail.com. Support hours are 10:00 AM – 7:00 PM IST. We don't currently offer phone support.