Petbot policies

Grievance
redressal.

If something hasn't gone right with your order, here's exactly how to reach us and what happens next.

Grievance Contact

Contact: Petbot Grievance Contact Email: petbot.inofficial@gmail.com Phone: Not available — Petbot does not currently offer phone support. Support hours: 10:00 AM – 7:00 PM IST Address: Saket Nagar, Habibganj, Bhopal, Madhya Pradesh, India

Petbot is currently an Individual-operated business (not currently a registered company, LLP, or partnership). All customer complaints are handled directly through the email address above.

How to Submit a Complaint

Email petbot.inofficial@gmail.com with the subject line "Grievance – [Your Order ID]". Please include as much of the following as applicable:

Your order ID
Your registered email address or mobile number
A clear description of the issue
Supporting evidence, such as photos, video, or screenshots, where relevant

Acknowledgement Process

We will acknowledge receipt of your complaint by email, generally within a few business days of submission.

Resolution Process

After acknowledging your complaint, we will review the matter — which may include your order, personalisation details, payment status, and any evidence you have shared — and respond with our findings and proposed resolution. Resolution timelines depend on the nature and complexity of the issue.

Escalation

If you are not satisfied with the resolution provided, you may reply to the same email thread and ask for a review. You may also pursue any additional remedies available to you under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline or the appropriate consumer forum, without prejudice to the process above.